Delete your Zidi account
For the Zidi Rentals and Zidi Host apps, by Zidi Mobility Ltd.
You can delete your account at any time. One account works in both apps, so deleting it closes it in both.
In the app
- Open Zidi Rentals or Zidi Host and sign in.
- Go to Account.
- Tap Delete my account and confirm.
Your account closes straight away and you're signed out.
If you can't use the app
Email support@zidimobility.co.ke or call +254 715 296 479 and ask us to delete your account. Tell us the phone number you sign in with. To make sure it's you, we'll send a code to that number by SMS. We close the account within 7 days of confirming it's you.
Before you delete
An account can't be deleted while one of its bookings is still open (from the request until the trip is over), while a refund or withdrawal is on its way to you, or while you have money in your Zidi wallet to withdraw. If you rent, finish or cancel your booking first. If you own a car on Zidi, wait until the trip is over and withdraw your earnings. The app tells you what's in the way.
What we delete, and what we keep
| Your data | What happens |
|---|---|
| Your sign-in and app notifications | Deleted straight away |
| Your cars on Zidi (hosts) | Taken off Zidi straight away |
| Ratings and comments you gave | Stay on Zidi, without your name, straight away |
| ID photos, driving licence, selfie and car documents | Deleted 90 days after you delete your account |
| Your name and phone number | Deleted 12 months after you delete your account |
| Records of bookings, payments, refunds and withdrawals | Kept for 5 years, as Kenyan tax law requires |
We keep data longer than this only if it's needed for an open dispute or a fraud case, and we tell you if we do. You can sign up again later with the same number, as a new account. Read more in our privacy policy.
Contact
Zidi Mobility Ltd, Eldoret, Kenya. support@zidimobility.co.ke, +254 715 296 479.
Last updated 11 October 2026.